Privacy policy

Last updated: 11 November 2026

This policy explains what information Plasterers in Brighton and Hove collects when you call us or send an enquiry, how we use it, who we share it with and the rights you have.

Who we are

This website is run by Hesham Barr, trading as Plasterers in Brighton and Hove, who is the data controller for the information described in this policy. We are registered with the Information Commissioner’s Office under registration number ZA406219.

You can contact us about privacy by emailing [email protected], calling 07807 464 157 or writing to 30 Juniper Close, Brighton BN41 2GS.

Information we collect

When you use the contact form, we collect your name, email address, your message about the work, and whether you ticked the optional box to hear from us about future offers.

When you call us on 01273 115520, your call is answered by an automated phone assistant provided by Retell AI. The call is transcribed, and the assistant notes your name, contact details and the details of the job so that we can pass your enquiry on. The transcript is kept with your enquiry and handled in the same way as an enquiry sent through the form.

Please do not give payment card details or other sensitive information in a call or in the form.

How we use it and our lawful basis

We use your details to reply to your enquiry and arrange a free estimate, because you have asked us to do this. Our lawful basis is that the processing is necessary to take the steps you have asked for before any work is agreed, and our legitimate interest in replying to enquiries.

If you tick the optional box to hear about future offers, we rely on your consent, which you can withdraw at any time by contacting us. Leaving it unticked does not affect your enquiry.

Who we share it with

We pass your enquiry to the plasterer who will contact you, give you an estimate and, if you go ahead, carry out the work. They are responsible for how they use your details from then on.

We also use service providers for website hosting, email, spam protection on the contact form (Google reCAPTCHA) and phone handling, who process information on our behalf and only as we instruct. We do not sell your information.

Phone calls and transfers outside the UK

Retell AI, which handles our phone calls, is based in the United States, so information from your call may be processed outside the UK. Retell AI processes it on our behalf under a data processing agreement that includes standard contractual clauses to protect your information. Google may also process reCAPTCHA information outside the UK under its own safeguards.

How long we keep it

We keep enquiry details, including call transcripts, for as long as we need them to handle your enquiry, deal with any questions or complaints about it and meet our legal obligations, and then we delete them. You can ask us to delete your details sooner, as described below.

Your rights

You have the right to ask for a copy of your information, to ask us to correct or delete it, to restrict or object to how we use it, to ask for it to be transferred, and to withdraw any consent you have given. To use these rights, email [email protected], call 07807 464 157 or write to the address above.

If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Cookies

This website uses essential cookies to work and to protect the contact form from spam. It does not use analytics or advertising cookies. You can change your cookie choices at any time with the cookie settings on the website.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.